Refunds & Returns

We want you to be happy with all the items you purchase from us, if you are not for any reason, please contact us on 0117 330 2277.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days)

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

General refund information

If you are thinking of returning an item you have purchased from us, please contact us on 0117 330 2277 so that we can discuss the return with you and fill in a return form so we are expecting the item back. You can also contact us via e-mail at support@doorhandles.co.uk.

Refused shipments

Any shipments that are returned to us marked as refused, or not in when driver called, will not result in a refund. Refusal of a shipment does not relieve the customer’s liability for paying any charges.

Failed deliveries

If you are not in when delivery is attempted, the Royal Mail or courier service will leave a card for you. If you do not contact the delivery office or courier service to arrange redelivery and the goods are returned to us, we will contact you immediately to discuss what to do next. If we send the goods out again, we will have to charge another delivery charge to cover the cost.

If you have changed your mind about the product you have ordered

You are entitled to a full refund if you return your goods in stock condition within 21 days. This guarantee does not affect the rights of the consumer or purchaser under any statutory rights.

Postage and packaging for the return is the responsibility of the purchaser. For your own protection, we suggest that you wrap goods securely and use a tracked delivery method to return goods to us, as no refund can be issued until we actually receive the goods back. In this case, proof of safe delivery rests with the purchaser.

If goods returned to us are not received back in resaleable condition, we will notify you within 7 days of receiving the goods back and any refund will be issued on stock condition goods only, on a pro rata basis.

No refund shall be given for goods until they have been received complete.

Faulty goods

If you have received faulty goods in your order, please call us immediately on 0117 330 2277 to discuss the problem.

We can either send a replacement, or issue a full refund on the return of the goods. In such cases DoorHandles will pay for the postage and packing of the faulty item to be returned to us if necessary.

All items claimed to be faulty which are returned to us by pre-arrangement and then found not to be faulty, will be subject to a 25% restocking charge, provided the goods are in original stock condition. Any downward variation of this restocking charge shall be at the sole discretion of the vendor.