We aim to provide an amazing service to every customer below are our standard delivery options.
|Delivery Area A (Majority of the UK)||Charge|
|Next Day Delivery (Less than £50)||£3.95|
|Next Day Delivery (Greater than £50)||FREE|
|Delivery Area B|
|1 - 3 Working Days Delivery (Less than £50)||£3.95|
|1 - 3 Working Days Delivery (Greater than £50)||£9.95|
A working day includes Monday through to Friday but excludes Bank Holidays.
Please note that compensation can NOT be offered in any circumstance if a delivery has not arrived on time, and it can NOT be offered for any persons who have taken the day off work in order to receive the item.
DoorHandles advises that customers who foresee difficulty in obtaining their item at a home address should state a different delivery address at checkout. If your delivery address needs to be changed after the checkout procedure, please call us on 0117 330 2277 and we will get this changed for you, however this may affect the speed of delivery.
Once the item is dispatched from our warehouse, you will receive a tracking number via email (UK Mail), where you can view the whereabouts of your order. DoorHandles cannot be held responsible for any delays in delivery of the item from the point of dispatching to our couriers.
If you are unable to find your tracking number in your inbox then please check your spam/junk folders as it is possible they may have been sent there instead.
If our couriers cannot deliver the item because nobody is present at the address, they will leave a card. Delivery will then be attempted on two other occasions. After this point, you will need to call your local depot to arrange a more convenient delivery date. If the courier receives no contact from you after a period of approximately 5 working days, they will return the package to us. This may result in extra shipping costs being incurred.
We reserve the right to refuse delivery if you have not informed us about any conditions that may affect the delivery access e.g. a flight of stairs or narrow lane, when the delivery company arrives they determine it is unsafe to make the delivery or if they can not get the lorry to the property. You will have the choice of leaving the products on the ground floor\in the property, or the products will be taken away and any failed delivery charges that occur from the delivery company will be passed on to you.
We cannot take overseas orders through our website. To enquire whether we can ship to your country, call our expert customer service team on 0117 330 2277.
*Republic of Ireland Postcodes are unavailable for delivery for certain products. You can collect from our Warehouse if you would prefer. Please contact us for more information.