Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
By making an order you are offering to purchase a product from us, which we will accept to sell you on the following conditions.
All requests are subject to availability and confirmation of the price by us. Delivery times may vary according to availability and any representations made as to delivery times are estimates limited to UK mainland only and are on the basis that we that we are not responsible for any delay in delivery occurring due to postal delays, delays with our courier or force majeure.
doorhandles.co.uk are absolutely entitled to refuse any order made by you. If your order is accepted we will take payment and inform you by email. When making an order you undertake that all details you provide to us are true and accurate, that you are the authorised user of the credit or debit card used to make your request and there are sufficient funds to cover the cost of the goods.
doorhandles.co.uk warrants that the goods are of merchantable quality (as defined in the sale of goods act 1979) but does not warrant that the goods are fit for any specific purpose and accepts no liability for any such loss or damage suffered by the customer as a result of any defect in design materials or workmanship of the goods, or for any consequential loss or damage.
Please note that your use of our Site constitutes your agreement to follow and be bound by the terms and conditions as set out in this website.
We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.
All materials, including images, and written and other materials that appear as part of this website are copyrights, trademarks, or other intellectual properties owned, controlled or licensed by doorhandles.co.uk
This website may contain links to outside services and resources, the availability and content of which doorhandles.co.uk does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.
All descriptions are in accordance with our manufacturers specifications and care has been taken to ensure information is correct. However we cannot guarantee that details are identical with goods owing to market changes and in line with many manufacturers operating a continual improvement policy.
1. The Contract Between Us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. We will confirm acceptance of your order by sending an email to you. Our acceptance of your order brings into existence a legally binding contract between us. We will contact you if we are unable to accept your order for any reason.
If you purchase goods for, as part of or on behalf of any business / company / partnership / LLP or sole trader then consumer rights do not apply to the purchase and standard business to business terms will apply.
2.1 The prices payable for goods that you order are as set out in our website.
2.2 You may be required to pay extra for delivery as stated in our website, and it may not be possible for us to deliver to some locations.
2.3 VAT at the current rate is included in the prices advertised on our website. The site displays both the including and excluding VAT prices on every product for clarity.
2.4 All prices shown on our website are subject to change at any time and advertised prices do not constitute a contract between doorhandles.co.uk and you. We cannot confirm the price of a product until your order is accepted in accordance with our purchase ordering policy.
3. Right For You To Cancel Your Contract
3.1 You may cancel your contract with us for the goods you order at any time up to the end of the 30th working day from the date you ordered the goods. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty.
3.2 To cancel your order you must notify us.
3.3 If you have received the goods before you cancel your order then you must send the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
3.4 Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your cancellation provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
3.5 Your right to cancel an order does not apply if the goods you have ordered are bespoke items.
4. Cancellation By Us
4.1 We reserve the right to cancel the contract between us if:
1. We have insufficient stock to deliver the goods you have ordered and will not be receiving further supplies.
2. We are unable to deliver to your area.
3. One or more of the goods you ordered was listed at an incorrect price due to typographical error or an error in the pricing information received by us from our suppliers.
4.2 If we do cancel your order we will notify you by email or phone and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 14 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Delivery Of Goods To You
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order (except in the case of certain special order items, which will be as stated by us after the order was placed).
5.3 You will become the owner of the goods you have ordered when they have been paid for and delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
5.4 For international orders, doorhandles.co.uk is not responsible for any additional customs charges, taxes or import duties that might be levied on receipt of the goods in your country. You will have to pay for any such charges made under your country's local customs policy.
5.5 Our delivery service is Monday to Friday. Any orders for Next Day Delivery must be placed before 12 noon if they are to be dispatched that day. Any orders received after 12 noon will be dispatched the following day. If orders are dispatched on Friday then delivery will be made the following Monday.
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within 2 working days of the delivery of the goods in question.
6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them (or in the case of certain special order items - within 30 days of the delivery date quoted), we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered or in the case of certain special order items, within 40 days of the date on which you expected to receive the goods. If you notify a problem to us under this condition, our only obligation will be, either:
1. to make good any shortage or non-delivery;
2. to replace or repair any goods that are damaged or defective; or
3. to refund to you the amount paid by you for the goods in question in whatever way we choose.
6.3 Save as precluded by law, we will not be liable to you for an indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. doorhandles.co.uk is not responsible for any additional customs charges, taxes or import duties that might be levied on receipt of the goods in your country. You will have to pay for any such charges made under your country's local customs policy.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at doorhandles.co.uk, South View, The Causeway, Cartmel, LA11 6PW and all notices from us to you will be displayed on our website from time to time.
8. Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, accident or extreme weather.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
11. Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.
13. Entire Agreement
The only language in which an order may be placed and accepted is English.
15. Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England. The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.